British grocer Sainsbury's is divesting from the finance sector by selling its banking division to NatWest in a multi-billion-pound deal. This move allows Sainsbury's to refocus on its core retail business while providing NatWest with an expanded customer base and enhanced digital capabilities.
As the banking sector embraces digital transformation, many banks have adopted chatbots for customer service. However, a study by Investec Bank reveals that these automated systems often fall short in assisting customers with opening new accounts. The article discusses the challenges posed by chatbots, emphasizing the need for human support to enhance customer satisfaction and offers strategies for banks to improve their services.
